AirAsia provides reasonable accommodation; what can they do better?

Last weekend, we did a quick round trip to Hyderabad from Bangalore on Air Asia; here is our expereince as a family with 2 children and both of us having some disability (Hema has problem with her right hand and I’m a person with low vision).

Check-in counter staff both in Bangalore and Hyderabad are sensitive enough and arranged a personnel to assist us. However, they are not sensitized towards how and why they should be assisting us. That person was just walking ahead of us and once we found it difficult to trace him. AirAsia have announced a priority boarding but that sequence was not maintained after boarding the transit bus.